Privacy Policy

Information We Collect

Depending on how customers use PGCART, we may collect:

Account Information

• Name
• Email address
• Phone number
• Login information

Delivery Information

• PG/building name
• Delivery address
• Saved delivery addresses

Order Information

• Products ordered
• Food items ordered
• Quantities
• Order amount
• Order date and time
• Order status
• Delivery information

Payment Information

• Payments may be processed through third-party payment providers.
• PGCART does not need to store complete payment-card details when payment processing is handled by an authorized third-party payment provider.

How We Use Information

PGCART may use collected information to:

• Create and manage customer accounts.
• Process and deliver orders.
• Provide food and product delivery services.
• Contact customers regarding orders.
• Provide customer support.
• Process applicable refunds.
• Improve PGCART products and services.
• Analyze platform usage and business performance.
• Detect and prevent fraudulent or unauthorized activity.
• Communicate important service updates.

Food Orders

When a customer places a food order, necessary information such as name, contact number, delivery location, and order details may be shared with the applicable food partner or delivery personnel when required to fulfill the order.

Information Sharing

PGCART may share necessary information with:

• Delivery personnel
• Food partners
• Product suppliers/vendors
• Payment service providers
• Hosting and infrastructure providers
• Communication/service providers

Information will be shared only when reasonably necessary to provide or support PGCART services. PGCART does not sell customers' personal information to third parties.

Data Security

PGCART takes reasonable technical and organizational measures to protect customer information against unauthorized access, misuse, alteration, disclosure, or loss. However, no online system can be guaranteed to be completely secure.

Data Retention

PGCART may retain account, order, and transaction-related information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, comply with legal requirements, and prevent fraud.

Cookies

PGCART may use cookies or similar technologies to:

• Maintain login sessions
• Improve website functionality
• Understand website usage
• Improve user experience
• Support essential platform features

Customer Rights

Depending on applicable law, customers may have rights regarding their personal information, including requesting access, correction, or deletion of certain information. Customers may contact PGCART to make a privacy-related request.

Children's Privacy

PGCART is intended for general users and is not specifically directed toward children. PGCART does not knowingly collect personal information from children in violation of applicable laws.

Changes to This Privacy Policy

PGCART may update this Privacy Policy when services, technology, or legal requirements change. Any updated version will be published on the PGCART platform with a revised "Last Updated" date.

Contact

For privacy-related questions or requests, customers may contact PGCART through the contact information provided on the website.

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