Terms & Conditions
Last updated: 1 August 2026
1. Who we are
PGCART is a hyperlocal quick-commerce service that delivers snacks, groceries, stationery and daily essentials to students living in PGs, hostels and college accommodations inside our serviceable area. By creating an account or placing an order you accept these terms.
2. Eligibility and account
You must be 16 or older and staying at an address inside our delivery area. You are responsible for keeping your login secure and for the accuracy of the name, phone number, PG name and room number you save — deliveries are made to exactly those details.
3. Orders, pricing and payment
All orders are subject to product availability and stock at the moment of confirmation. Prices shown include applicable taxes. Delivery is free and there is no platform fee. We accept cash on delivery and supported online payment methods. If an item goes out of stock after you order, we will inform you and refund or adjust that item.
4. Delivery
We aim to deliver within 5–10 minutes inside our serviceable PG clusters, but timings are estimates and can vary with weather, traffic, campus access rules or high demand. Please be reachable on the phone number you provided. If we cannot reach you or the room details are wrong, the order may be marked as not delivered.
5. Cancellations, returns and refunds
You can cancel an order from the order page while it is still in the Order Received or Accepted stage. Once it is being prepared or is out for delivery, cancellation is not possible. Damaged, spoiled, expired or incorrect items must be reported within 24 hours of delivery with a photo; approved claims are refunded to the original payment method or replaced on your next order. Perishables that have been opened or consumed cannot be returned.
6. Acceptable use
Do not misuse the service — this includes fake orders, abusive behaviour towards delivery partners, payment fraud, or reselling items bought on PGCART. We may suspend accounts that break these rules.
7. Liability
Our responsibility for any order is limited to the value of that order. We are not liable for indirect losses or for delays caused by events outside our control, such as hostel lockdowns, power cuts or extreme weather.
8. Changes and contact
We may update these terms as the service grows; the updated date at the top will change. For any question about these terms, reach us through the Contact page or on Instagram @pgcart1.